How To Improve Service Productivity and Efficiency by Tracking the Right Metrics

If you want to effectively drive productivity at your dealership, you need to track the right metrics. While tracking the wrong metrics can lead to false-positives and dead-ends, tracking the right metric can offer real insights into your service department productivity and bottlenecks that need fixing.

In this free eGuide, Kelly Mathison — Trainer and Management Consultant with the Western Equipment Dealer Association's Dealer Institute — shares insights into how dealers like you can improve service productivity and efficiency by tracking the right metrics, based on what he has seen in his 30+ years of experience working in the ag equipment industry.

In this free dealer guide, Mathison will cover...

• How to calculate your labor inventory

• Which KPIs you should track to manage labor inventory effectively

• How to calculate productivity and efficiency of your service technicians

• Who is responsible for productivity and efficiency in the service department

• How your service department can improve productivity and efficiency